Terms of Business
What our service includes, how we work with you and the terms that apply when you ask us to proceed.
Your complete Terms of Business
Our Terms of Business explain the basis on which Where Can I Find a Will Ltd accepts your instructions and provides its services. Please read the full document before asking us to proceed.
The sections below give you a brief guide. The downloadable document contains the complete terms, conditions and exceptions, together with the cancellation notice and form.
Full Terms of Business
2026 · Version 1.1 · Includes the cancellation notice and form.
Download Terms of Business Word document (.docx)Our services and your instructions
We’ll take your instructions, prepare drafts, agree any changes and arrange your final documents. The full terms explain the service we provide, the care we take when preparing your documents and the information we need from you.
Please check your drafts carefully, including names, addresses and whether the wording reflects your wishes. The terms also explain your responsibilities for approving, paying for and signing your documents.
Fees and payment
Please read the payment terms alongside the fees agreed for your work. They explain when payment is due and when amendments or additional services may involve a further charge.
If you have a question about what is included or when to pay, please ask us before you proceed.
Cancellation and refunds
The full document explains your cancellation rights, how to cancel and what happens if you ask us to begin work during the cancellation period. Any refund or charge for work already completed will depend on the circumstances described in the terms.
You’ll find the cancellation notice and optional form in Schedule 1. Please use the contact details and instructions given there.
Download the terms and cancellation formClient care and complaints
If you have a concern about our service, please let us know so we can understand it and work to resolve it. The Client Care section explains how to raise a complaint and the further route through the Society of Will Writers.
The terms also explain how we handle confidentiality and instructions from clients who ask us to act jointly.
Keeping your arrangements up to date
Reviewing your documents periodically, and when your circumstances change, helps ensure they continue to reflect your wishes. Please contact us when you would like a review.
Preparing your documents does not create an ongoing obligation for us to review them whenever the law, tax rules or your circumstances change. The full terms explain this in more detail.
We’re happy to explain.
Please get in touch if there is anything you would like us to clarify before you proceed.