Privacy policy

Who we are

Neill Connolly provides wills and estate planning advice through Where Can I Find a Will Ltd. The company is responsible for deciding how personal information is used in connection with this website and enquiries made to us.

This policy covers visits to this website, enquiries and consultation bookings. If you become a client, the privacy information and Terms of Business supplied for your instructions also apply to the information needed to provide our services.

Information we collect

When you get in touch, we receive the information you choose to share. Our enquiry form asks for your first and last name, email address, the service you are interested in and a message. You can also choose to provide a phone number.

We receive information you send by email or provide when booking a consultation, along with the correspondence needed to respond. Sending an enquiry is your choice. We need a way to contact you and enough information to understand your request in order to help.

Please keep your first message brief and leave identification documents, bank details, detailed medical information and other confidential documents out of the form. If we need further information, we can discuss an appropriate way for you to provide it.

Website infrastructure may record technical details, such as your IP address, browser type, the pages requested and the time of a request, to operate and protect the website.

How and why we use it

We use your enquiry information to answer questions, arrange consultations, discuss the services you have requested and keep an appropriate record of our correspondence.

Steps towards a contract: When you enquire about engaging our services, we use the information needed to take those steps at your request.

Legitimate interests: For general questions and website security, we use information to respond to enquiries and keep our website and communications working safely. We consider your rights and reasonable expectations when doing so.

Legal obligations: We retain or disclose particular records where the law requires us to.

Sending an enquiry does not sign you up for marketing. If we ask for your consent to send marketing, that will be a separate choice. You can withdraw that consent by contacting us. This does not affect the lawfulness of any earlier use.

This website does not make solely automated decisions about you that have legal or similarly significant effects.

Enquiries, bookings and service providers

Website enquiries are directed to Neill Connolly at neill@connollyandcompany.co.uk. The enquiry form uses Resend to deliver email. Email and website infrastructure providers may process information to deliver and secure these services.

Our consultation buttons link to Google’s booking page. Information you enter there is handled through Google’s service and shared with the appointment organiser to manage your booking. Please also read Google’s privacy policy.

Where needed to deal with your request, information may be shared with authorised people working for the company or providers acting on our behalf. We may also disclose information where the law requires it. We will explain any separate referral to another advisor or business.

Some technology providers may process information outside the UK. Please contact us if you would like information about the locations and safeguards relevant to your enquiry or booking.

Other websites reached through our links have their own privacy policies. Their policies apply when you use those websites.

How long we keep information

We keep enquiry information for as long as needed to respond, manage follow-up and retain an appropriate record of our correspondence. This depends on matters such as whether you become a client, whether your enquiry remains open and any legal, accounting or complaint-handling requirements.

If you become a client, information needed for your instructions forms part of your client record. Please ask us if you would like to know the retention arrangements for your records.

We aim to keep information accurate and use appropriate measures to protect it. Please let us know if your contact details change. No internet transmission can be guaranteed completely secure.

Cookies and website tracking

This website does not currently include Google Analytics, advertising trackers or social media tracking widgets. The website application does not set analytics or advertising cookies.

Google’s booking page and other external websites may use their own cookies. Their policies explain these uses, and you can manage cookies through your browser settings.

If we introduce optional tracking, we will update this policy and provide the required choices before using it.

Your privacy rights

Depending on the circumstances and the legal basis for using your information, you can ask us to:

• Give you access to your personal information and explain how it is used.
• Correct inaccurate or incomplete information.
• Erase information or restrict its use where the relevant right applies.
• Provide information in a portable format where applicable.

You can object to use based on legitimate interests. You can also object to direct marketing at any time.

Make a request verbally or in writing by emailing info@wcifaw.co.uk, calling 0141 889 1113 or writing to the address above. You do not need to use a special form. Where necessary, we may ask for proportionate information to confirm your identity.

We will respond within the applicable legal timeframe, normally one month. We will explain if an extension or exception applies.

Questions or concerns

Please email info@wcifaw.co.uk if you have a question about this policy or a concern about how your information has been used. We would welcome the opportunity to address it.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Visit the ICO’s complaints page for information about raising a concern.

Changes to this policy

We will update this page if the way this website handles information changes. The date at the top shows when the wording was last updated.